Monique V

06.12.2024

The straw that broke the camels back tonight really was being on the roof again and the heat not being on even though it is the dead of winter - calling the front desk to get the heat turned on to be told the key is not on site because the handyman is not on site and the heat can only be adjusted in the daytime. HowSwayHow. They advertise third spaces as communal spaces to balance out multiple junior suites that do not have living rooms. However, + hundreds of dollars if you want to have more than one guest in any communal space. 1:1 ratio While apart of the fees are for access to “activities” they may host 1 per month with very limited available. Very inconsistent however, when they do execute on average, the events are like a 8/10 Gym is great/fine 2nd floor work area & rooftop opens for only limited hours even though they are predominantly indoor spaces. The rooftop while TV are advertised they have not been usable for 6+ months as they don’t have a remote or any other access. WiFi and cellphone service in general is also spotty/shotty on roof Management will answer only fractions of email questions, comments or concerns. Often not timely Ugh, the price is fine but management of these things could be better. Dermot can you do better?

Adi Israel

11.10.2024

The new management is just awful. They change conditions whenever they feel like without sending notice. I lost access to the amenities after I used them the same month. I asked for a DEFECTIVE furniture that belongs to the building to be taken out off my room and they refused and gave me bizarre excuses about why they can’t to it. Overall very disappointed and would recommend anyone that’s considering to look somewhere else.

Brett

21.09.2024

The new leasing and management team is unresponsive and when you do get in contact with them they are no help. They lost my lease and are threatening to evict me when my roommate leaves even though we signed two different contracts. The building and everyone else who works here is amazing but dealing with the new management team has been the worst experience I have had in all my years of renting.

Camila Raldiris

18.09.2024

Comedy night was an absolute blast! Huge thanks to Alta+ and Dermot for organizing these fantastic events for us. The lady serving drinks and snacks was exceptionally friendly, which made the evening even better. I really hope they keep hosting more events like this in the future!

Tim Stivers

28.08.2024

Living under Alta Management in Long Island City started out fine, but when new management took over (Common left and Dermot) to in January 2024, it quickly turned into a nightmare. After two months after they took over the new guys (Jennifer) informed me that my lease was suddenly void, and I was responsible for the entire apartment—effectively doubling my rent and leaving me to find tenants for the other rooms. Their approach was aggressive, unreasonable, and downright predatory. When I couldn’t fill the rooms, they bullied me into breaking my lease. To add insult to injury, they refused to return my security deposit, fabricating bogus charges and then ignoring my attempts to resolve the issue. They even claimed they’d refunded my deposit with fake screenshots, which was an outright lie. Alta Management is nothing short of a scam. They lure you in with seemingly good terms, only to trap you with shady practices and legal manipulation. If you’re considering living here, be warned—this management company has a history of mistreating tenants and will not hesitate to pull the same tactics on you. Avoid at all costs. I have voice recording of the guy doing my inspection, telling me how the new management were doing a number of illegal things with the new tenants and units, including harassment and bullying. If you google them, you’ll see Dermot has a history of doing this. They are absolute bullies , a lot of their staff has left and many tenants I knew from living there for 3- 4 years have told me the same thing. It seems like they are trying to do a cleanup job with current tenants.

Jim Hackett

15.08.2024

Lived here 2+ years and will lost the pros and cons. Pros • Amenities - love the pool, the roof lounge, roof terrace, gym, view • Location - right above ERM and 6 min walk to 7NW. 10 min walk to court square. Every month or so there is something new opening up • Staff - the staff do an amazing job, love the guys at the desks, the place is always clean and they usually fix things the next day, the office people are pretty nice. Cons • Builders cut corners, things look very nice on the surface but living there you notice they didn't spend the money. • Elevators are not smart - long lines form because of how long elevators take a peak hours. Only 1 side has buttons • trash for the whole building is put to the curb • No kitchen exhaust, someone cooking stinky food will stink the whole floor • I believe the person complaining about the leaks. One day they came in my apartment cutting a hole in the wall looking for a leak, but it was patched the next day. Overall I like the building,

VY NGUYEN

19.07.2024

Me and my roommates applied for the apartment and paid for the application fee since July 7th. Since then, we have not heard anything from Alta, we have tried calling and and we got the same answer everytime: “we are experiencing high volume”. We have stated that we wanted to move in July 17th. Now it has been July 18th and still have not heard anything from the leasing team. They have promised us that they will process the application right away and keep the application under our name since we paid. However, it has been about 2 weeks. This has disrupted our current renting situation and we are very disappointed.

Madison van der Laak

17.05.2024

Been living at Alta for almost two months and my experience has been nothing short of amazing. The concierge and maintenance staff are on top of everything and extremely helpful. The management team has been fast to assist me during my move in. My apartment is beautiful and I love the 24 hour gym.