Neha

08.12.2024

Be careful while renting with blueground. Agency cost is ridiculously high and also, the value of the property(9k property, they rent for 13k with 3k as their own cost) is way above the market value. DO NOT recommend this service at all.

Yolene Conte (Yolenecte)

03.12.2024

We have rented furnished apartments 3 times. 2 bad, 1 good. Without talking about the price of between 15,000 and 25,000 AED. We had problem with mold, bad small, no hot water, coffee machine not working, bad internet. They took 2 months to solve this. And this lovely video is from an apartment in JVC, at 15,000 dhs the rent. ☺️ STAY AWAY FROM THEM.

Mikaela Contreras

02.12.2024

If I could give them minus points, I would. I have never in my life (and I have lived and traveled in many places around the world) experienced such atrocious service and value. We have had leakage, blocked drains, broken Aircon, shower issues... Just to mention a few. Every time, we have been met with terrible service, the issues have not been fixed when urgent and no communication. When calling them, they are completely useless and don't even apologies or compensate for the problems they are putting us through. We will never EVER use Blueground again and I strongly recommend to stay away from them! Absolutely shockingly bad!

VR PublicSpeaking

30.11.2024

I rented an apartment in Dubai for one year through Blueground. However, just two days after checking in, they canceled the lease and informed that I would need to vacate the apartment after one month because they had failed to reach an agreement with the landlord. In other words, Blueground rented the apartment for a year despite not having an agreement with the landlord in place for that period (as the landlord themselves confirmed to me later). Although they refunded the 11 months remaining on the lease and covered the cost of the moving van, they only partially refunded the agency fee and did not reimburse any other fees or expenses. When I complained, their response was that this was in accordance with their terms and conditions (which is true, so be careful on their T&C). They also delayed returning the refund, which I only received a week after vacating the apartment. This delay was extremely stressful, as the refunded amount constituted all my savings. I was left in a very difficult financial situation, as I had to pay for a new rental before receiving the refund. Something else I did not appreciate was that there is an actual rental agreement which will appear in the customer portal once you have completed payment, you will not know of its existence as it gets automatically signed when you complete the payment process. Upon revision, there was a hidden painting fee in this document, which I had to protest as well. They agreed to waive it, but its inclusion was still disappointing. There should be more transparency during this process as well. Overall, the entire experience was highly stressful and put me in a very difficult financial situation. At the very least, I would have appreciated a proper compensation. I would strongly advise Blueground to refrain from such unethical practices, even if you found a legal way around it with your T&C you can put your customers in very difficult positions and this should not be acceptable.

Giannis Andreou

23.11.2024

The worst service I have ever experienced. I book an apartment in Dubai and the shower Had no water. I am two weeks here and they still haven’t solved it. The customer service is terrible. Probably only through Airbnb they can give good service because they are obligated otherwise may lose money.

Nelia Villanueva

29.10.2024

This company do not even deserve 1 star. I don't recommend anyone to book through them. Our deposit took 2 months to be transferred, and we got charge for lost keys after a month of check-out date which is not acceptable PRICE OF THE KEYS IS MORE THAN A GOLD COST. Hundreds of emails back and forth and still they did not manage to send the deposit amount on time. Customer service is very poor and took months to resolve issues. they also thrown the food before our checkout date from the apartment.

Rafelina Burgos

23.10.2024

Great stay, great location, apartment was very clean, it look exactly like the pictures.

Taron Hambardzumyan

22.10.2024

We had an amazing stay at this apartment. It was spacious, very clean, and fully equipped with all the amenities we needed for a stay. The building staff were very helpful. The building itself is modern, featuring several elevators. We particularly loved the location—it was just a 15-minute walk to the Trade Center, which was a key reason we chose this place. Overall, both the apartment and the building exceeded our expectations, and we would definitely recommend it to anyone looking for a great stay in this area.