C Tharakan

01.11.2025

Absolutely awful experience, entirely unprofessional and unreliable. Booked an apartment and discovered (after just calling up myself to check) 2 days prior to check in that the booking was cancelled. Called customer service to ensure a refund was processed (note over 30,000 AED taken) - was unable to get a definitive answer or a refund for several days despite making several attempts, spoke to the most unhelpful customer service agents (Maria and Jay). Several emails sent. In the end had to consult with a legal team and Dubai Police to ensure my refund was processed. All this for a booking that they couldn't provide? Regretted going through this unnecessary hassle and stress. To conclude: the customer service is awful, the price shown is not the actual price at the time of booking (hidden costs included), the service is clearly unreliable, and I will never be using this again. MY BOOKING ID IS NB1025E0FAAF - any replies which state that no booking can be found is categorically false and a reflection of the company's incompetence to fulfil very basic tasks and/or commitments.

Carol G

25.10.2025

I booked and fully paid for an apartment through Blueground, only to be informed later that the property was no longer available — despite receiving a confirmed booking. What made this worse was the lack of proper customer support. Communication was extremely poor throughout the process. Most of the team could only be reached by email, responses were slow, and no one seemed able to take ownership or provide immediate help. Their customer service line could not resolve the issue either, and I was left without accommodation and out of pocket for over £4,000 while waiting for a refund. For a company that markets itself as a professional housing provider, the handling of this situation was unacceptable. I hope Blueground seriously reviews its customer service systems and refund processes — no customer should have to go through this level of stress and uncertainty.

Mutune Kilonzo

21.10.2025

Amazing service for short to medium term stays. Service is seemless and efficient. Loved my stay and would recommend blueground to anyone.

Faheem S

07.10.2025

Updated to 5 Stars on 8th October 2025: Please note the stay was NOT extended for a year. It was extended for only 6 months and you have charged higher rent for those 6 months when I'm ready to extend for 1 Year. Nevertheless, I've changed my rating to 5 stars because you have atleast explained the situation and finally extended it for 6 months so that I still have some more time to find alternate. Since it is beyond your control to extend more than 6 months, I do not want to hold you responsible for it. About payment outstanding: Usually I get notification, but this time, due to a lot of back and forth communication and date changes of advance payment discussions - I didn't realise it wasn't paid. And the same has been communicated to your team over email and informed the payment will be done and details be shared. Thank you. ------------------------- Original 1 Star Comment: I've been staying in Blueground apartment for 1 year now in Dubai Jadaff. I want to extend it for another one year. Now they say they don't operate the apartment after 6 months and for the next 6 months extension, they can't give for 1 yest rate. Very pathetic. Can't rely on them for a long stay. Now I need to find another home. - Faheem

Kelly Robinson

18.08.2025

I wish I could give zero stars. I was promised a fully serviced, high-quality apartment for nearly $5,000 USD/month, but what I actually received was shocking: • A broken hot water heater that rained hot brown water into the flooded bathroom. Fine. Leaks happen, but due to an incompetent cleaner, I spent 3 days showering at Barry’s. • Additional leaks, peeling wallpaper, scratched flooring, and damaged, painted over furniture that were never disclosed. The painted over furniture flaked everywhere and ruined items I put on the dining room table. • Repeated no-shows and late arrivals from maintenance and cleaning staff, despite me confirming narrow time windows and missing work to accommodate them. • The “deep cleaning” consisted of someone fluffing pillows while leaving the bathroom dirty and unusable. • To make matters worse, I was overcharged by more than 1,500 AED/month compared to what I was originally quoted. Every time I raised these issues, I got apologies, reschedules, and excuses — but no real resolution. I have now escalated to RERA and Dubai’s Rental Dispute Center because this is more than bad service, it’s false advertising and a breach of contract. If you’re considering Blueground in Dubai, be warned: what you see in the photos is not what you’ll get, and once you’re locked into a lease, they’ll drag their feet on every complaint. There are plenty of reputable landlords and serviced apartment providers in Dubai — save yourself the money and the stress.

Margaret Howson

06.08.2025

We had a very good experience renting an apartment for 6 months through Blueground. Communication with them was very good at all stages of our stay. I needed an engineer to fix the AC and it was quickly done. I would happily rent through Blueground again.

Bilal Hayat

05.08.2025

At the reception the people are for welcome but the receptionist guy he abuses me and said me shut up for no reason who the hell he is pleased to management teach them respect even people are coming from any palace.. the time was 11;05 am Next time If he said any thing i will complain regarding the management…

Cristiana Zaccarelli

04.08.2025

Amazing experience! The apartment is fantastic, well furnished and with everything you need for long stays. On top it has an incredible view Marina. Lastly, the assistance is top notch! Super responsive and very supportive.