Ma Fed

11.04.2024

WARNING!!! Do NOT book something via Blueground!!!! Worst company ever. Never in my life met such unprofessional company. I‘ve booked an apartment, fully prepaid 6month at creek Harbour. Never got excess to the booked apartment. They‘ve put me in to 2 other apartments not even close to the booked one ! all around construction 24/7. No compromises from Blueground only thing happened? It’s got more horrible. Didn’t received any access cards, so could not use any amenities (pool,gym etc.) Hours of phone calls, emails. By the end of 2023 water leakage in the master bathroom. Till I moved out finally end of march nothing happened. After idea of relocation, they shared one bedroom apartments not even close to the prepaid 2bedroom such as the area. After all that, they didn’t even tried to make some compensation. Better, they tried to charge me for things they already where messed up in this apartment with my moving. So, to everyone who want‘s to enjoy Dubai. DO NOT MESS IT UP BY BOOKING A STAY IN A BLUGROUND PROPERTY!!!!!!!

Ritchel McArthur

06.03.2024

Great views, superb location, Tram is at your door step away, and supermarkets are just around every corner of the building it so handy. 🥰

M Boss

16.02.2024

Nightmare Experience - The Worst Host Ever I don't even know where to begin with this disastrous Airbnb experience. Our stay at Blueground's apartment was nothing short of a living nightmare, and I strongly advise anyone considering booking with them to run in the opposite direction. This host and their property have officially claimed the title of the worst in the universe. First and foremost, the apartment was plagued with issues that the host conveniently chose to ignore. The bathtub leaked incessantly, turning the bathroom into a perpetual slip-and-slide. The window was also broken and rain came inside. Despite reporting this problem repeatedly, Blueground displayed a shocking lack of concern and failed to take any corrective action. To add insult to injury, the toilet was broken for weeks on end. It's mind-boggling that a basic necessity like a functioning toilet was beyond the capabilities of this so-called host. Water was everywhere, with a balcony that resembled a swimming pool due to a blocked drain. Our attempts to reach out for assistance were met with indifference. What's more, Blueground had the audacity to promise three saunas as part of the amenities, but surprise, surprise – there was no sauna to be found. False advertising at its finest. It's clear that honesty and integrity are not part of this host's vocabulary. To top it all off, the promised free car parking card never materialized. We were left scrambling for parking, adding an unnecessary layer of stress to our already horrendous stay. The sheer negligence and incompetence displayed by this host are unparalleled. In summary, steer clear of Blueground's property unless you enjoy living in a perpetual state of chaos and disappointment. This host has set a new low in the hospitality industry, and I cannot emphasize enough how utterly dreadful our experience was. Save yourself the trouble and find accommodation elsewhere – anywhere would be an improvement over this catastrophe.

Nafsika Bakali

13.02.2024

Our apartment was so well furnished and exactly as shown in pictures online. It was centrally located in Marina area and the view was AMAZING. Building and its reception were both great and Blueground’s assistance and support during our stay was excellent. Thank you for this wonderful stay. We will come back for sure 🙏🏽

Felix II Gonzales

08.01.2024

More reliable than airbnb. Experienced and prompt service from their team. It's like staying in a hotel managed apartment but better. And I've already used them twice, and still very happy I did.

Sariah Lizama

12.12.2023

Save your money and book elsewhere. Blueground is the worst rental company I’ve experienced in Dubai and I’ve had many. I’ve been staying with them since beginning of the year, and when I couldn’t extend the apartment I was staying at, I booked another. One day before the move they call me to tell me that new apartment isn’t actually ready and I’ll have to stay for max 3 days in another. Very frustrating because I have a lot of things. I had ton of issues with moving permits, I had to call and message constantly BG to get help. After 1 day in temporary place, they tell me I have to move again! Unbelievable, how could they allow that to happen? All my things were in new apartment and I only packed for 3 days. I was left in temporary apartment for over 3 WEEKS. With barely any of my belongings and no access to the new apartment. After the 3 week nightmare, I could move into apartment and they only offered 1 week free of compensation! After all the put me through, problem and problem. Now I have to check out again and even beside my whole experience I still want to book another apartment with them, but sales hasn’t replied to me in 2 days! The level of mismanagement and incompetence is beyond. They don’t care about their customers.

Maria Frangieh

08.12.2023

The apartment was exactly as it is showcased in the photos, the location was amazing, across the street is Dubai Hills Mall, the surroundings are great. The apartment had everything needed and the building amenities were great. Best thing is that you can access any location easily without traffic. The support on the app is very responsive. I requested a late checkout and they gladly extended my stay without additional charges. I am so in love with this apartment and the support of Blueground team. The service is amazing. Strongly recommend it. Thank you Blueground team for making my stay a beautiful one.

Jack Cheshire

01.12.2023

I am compelled to share my disappointing experience with Blueground Dubai. Firstly, we have been without internet for over a month. Despite repeated requests, the management seems incapable of organizing a technician to resolve the issue. This lack of internet has caused significant inconvenience. Secondly, the customer support experience has been far from satisfactory. On the rare occasions when I receive a response, it's apparent that they haven't bothered to read or understand the history of my case. This lack of attention to detail and poor communication is frustrating. Lastly, our initial experience set a negative tone for our entire stay. Upon arrival, we were informed at the last minute that our apartment was unavailable, forcing us to find alternative accommodation for the night. This was not only inconvenient but also added unnecessary stress to our travel. In summary, I am deeply dissatisfied with the service provided by Blueground. From poor communication to a lack of basic amenities like internet, this experience has been far below acceptable standards. I urge potential renters to consider other options. Francois in Customer Support has been completely useless and has never followed up once.