Valeria Aguilar

23.12.2024

I’ve lived in this apartment for a year, and dealing with the management has been a constant source of frustration. Whenever there’s an issue, I reach out, and while they usually send a technician, the results are disappointing at best. Most recently, I reported a leaking shower that has been flooding my bathroom since I moved in. After waiting forever, they finally sent someone to “fix” it, but it’s still leaking just as badly. To make things worse, the technician inexplicably closed the water tap in the other bathroom, which wasn’t even part of the issue, and now our washing machine doesn’t work because there isn’t enough water pressure to fill it. When I went to their office to address the situation in person, they wouldn’t even let me speak to anyone face-to-face. Instead, I was made to wait for two hours, texting their chat, only for them to send me home with instructions to try to fix it myself with my housemates. Unsurprisingly, that didn’t work, and we’re now stuck without a working washing machine—something that wasn’t even a problem to begin with! This level of incompetence and disregard for tenants is unacceptable. Avoid this apartment if you value your time and sanity. Update! They have left us without a washing machine from the 20 of December until the Christmas holiday is over!

Antonia Buch

02.12.2024

If you don't want to have any problems, I would NOT recommend this company!!! I have been in an apartment rented through DoveVivo for three months, but unfortunately you cannot speak of "living" under these conditions. I received the apartment in poor condition and have been in regular contact with DoveVivo since the beginning, but none of the problems could be solved, as I am only put off with we'll get in touch, then the request is deleted The following problems have existed since day one: The walls are covered in mold, especially behind the cabinets. The windows are broken (the rubber seals on the windows are moldy). Every morning the windows are completely steamed up. When she raised this problem, she was dismissed with "That's just Milan". The windows are completely moldy all around. The boiler is constantly dripping and the kitchen is always flooded, even though plates and pots are used to collect the water. Because the boiler is broken, the hot water only works sporadically and has not worked at all for over a week. The shower is completely moldy. The bathroom ceiling is covered in mold. Dirty water is leaking from the toilet flush. I discovered the severe mold problem in my room a month ago and immediately reported it to DoveVivo, it has been over a month now and no one has come to take care of it, so I have had to solve it myself. This situation is scandalous and extremely damaging to my health. Also, I applied for their codice fiscale through DoveVivo/Joivy but never received it, they still charged me the €60. When I complained and refused to pay €60 for a service I didn't receive, she received a warning for Things that must not be mentioned here. I have never experienced anything so outrageous. Without notice, dovevivo broke into my roommate's room with a second key that we didn't know about. We noticed this because the person left the previously locked door wide open and the key was still in it. The person also forgot to turn off the lights in the whole apartment when they left. Invading your privacy without prior notice is an absolute no-go!

Denise Pizarro

14.11.2024

As an exchange student coming form the USA it has been a difficult journey with Joivy. I have been struggling to get there attention for basic things, and just questions of the property. I paid extra for my tax code, and till this day have not received any information regarding it. I am upset that none of the representatives have helped me or even heard my concerns. I love my roommates which makes staying there good, but theirs many things that they do not care for.

Sam Uffing

04.11.2024

Responses are quick and the room is of decent quality. Only big downside is that they sneak an extra month to my contract making me pay for a full extra month. Off course it is my mistake to not check this but the fact that they willingly add the month shows what kind of company they are. The cancellation terms are terrible, even if I want to alter the end terms 6 months beforehand. and they completely overcharge administrative costs(225 for check-in which is just handing over the keys and then 225 again for the check-out).

Alika Ustabekova

05.09.2024

I moved out on 31.07.24 and still waiting for my deposit to come back. When I moved out, I was told that my deposit is going to be returned in 15 working days. Today is 05.09 and they still haven’t returned it. As well, Dovevivo is almost impossible to reach and communicate, their answers take a couple of hours, sometimes they can also ignore you. There is also no number where you can call for this issue. Very poor service. If I am not going to get my money by the end of September I’m going to take legal actions.

David Manev

04.09.2024

Avoid them at all costs! Terrible experience, terrible customer support and scammer attitude and behavior. 0 stars! I was a tenant at Via Espinase in Milano for 8 months and then transferred to a new apartment hosted by them in Via Giorgio Briano for 2 more months. When talking to the agent about the transfer we made a deal and agreed that instead of paying 2 check out fees for both apartments, they will discount the check out fee for the first apartment and deduct only 225 euros (a single check out fee) from my security deposit after closing the contract. When I got back the security deposit, I only got back 720 euros instead of 965 euros (1190 security deposit - 225 check out fee) that I was supposed to get back. I tried contacting them and at first waited for 3 weeks for a response while providing them with concrete proof and screenshots from the WhatsApp conversation with their agent where he clearly states that the check out fee for the first apartment will be discounted. Additionally I clearly wrote each expense and again, asked the agent if the final amount that I will receive after closing the contract will be 965 euros to which he gave a positive answer and cleared my doubts. They finally responded to my complaints but without really explaining anything but only saying that the first check out fee can’t be discounted even though I gave them multiple screenshots that show their agent stating the opposite. I will definitely not be trusting them again and will advise anyone that’s interested in their properties to be careful and not get scammed. This company is an absolute joke and very unprofessional.

Adiya Nurmagambetova

04.09.2024

It’s the second day of living in one of Dovevivo apartment and they already forced me to clean up all the shared areas highlighting it that they RECEIVED notification regarding the lack of cleanliness!! And threaten with laws and signing a treaty. Yes by the article 4 tenants must KEEP the property in good order. But it doesn’t mean we are obligated to RECIEVE the apartment with lack of cleanliness. Two young students PHYSICALLY could not make such a mess in 1-2 days after check in. It’s funny and horrible at the same time! Feels like a group of men lived here for a while and haven’t cleaned up in years. Call the cleaning service back, or get your money back for these services. P.s. it’s not even our items on the shelves. we are for a healthy lifestyle

Michal Ševčík

19.06.2024

I had an absolutely terrible experience with Dovevivo. The communication is extremely complicated, and it feels impossible to get a response from anyone. I tried reaching out multiple times, but nobody ever gets back to you. It's incredibly frustrating to deal with such poor customer service. To make matters worse, they took an extra month's rent from me without any explanation or justification. I feel like I’ve been completely ripped off, and there's no way to resolve it because they simply don’t communicate. This has been a huge financial hit, and the lack of support only adds to the stress. I would strongly advise everyone to stay away from Dovevivo. They are not trustworthy, and you risk losing your money just like I did. It’s been a nightmare dealing with them, and I wouldn't want anyone else to go through the same ordeal. Be very careful and think twice before using their services!