Bruno Filipe

08.12.2024

My experience with them was always awesome. Good communication, excellent availability and sympathy, and most important, always willing to help with any reasonable request, both with the flat or in general. Truly wonderful, particularly for a foreigner taking their first steps in Bilbao. Would recommend!

Artemis Kioussi

15.10.2024

I didn’t end up renting a property with this company, but I was in communication with a representative about a room that I was very interested in. I initially reached out via WhatsApp and was met with polite communication. When I was asked about my preferred move-in date, I responded immediately, knowing the room was popular and likely had a lot of competition. I’d like to point out that waiting one or two business days for a response is normal and not rude, as I had experienced waiting for their replies on previous occasions. Despite my prompt response, the message didn’t send and was stuck with one checkmark on WhatsApp, despite being connected to active and working WiFi and later, mobile data. This was clearly an issue on the company’s end. I didn’t think much of it at first, but the next day I received a hostile and unprofessional message from the representative. I was criticized for supposedly not responding quickly enough, even though I had replied immediately, and the message simply hadn’t gone through. The representative claimed they had waited around all day and seemed intent on starting an argument. I tried to defuse the situation calmly and politely, apologizing for the inconvenience and explaining that the message didn’t send until 11:30 that night, most likely when they checked the company’s WhatsApp. After attempting to resolve the situation without success, they then mentioned that the room wasn’t available anymore anyway, rendering the argument essentially pointless. If I could offer some advice, it would be that the representative should avoid wasting the company’s time and resources arguing with clients about when a message was sent, especially if the room was already filled. This level of unprofessionalism discouraged me from wanting to rent any other properties, regardless of their appeal, because if this is how prospective clients are treated, I can’t imagine how communication would be if issues arose during the tenancy. After reading other reviews, it seems that the argumentative and unprofessional behavior extends beyond WhatsApp. I encourage anyone considering this company to read the company’s responses to the one-star reviews, where they’ve referred to previous tenants as “abusive” and “a brat.” Please note that y hese are direct English translations from the Spanish reviews, but I can only imagine the tone is equally unprofessional in the original language. Issues between tenants and property management are inevitable—such as a tenant smoking in the apartment, which was a mistake on their part. Or a property owner selling the apartment causing a tenant to vacant before their contract is fulfilled. However, there is a way to handle such disagreements and take accountability without resorting to rudeness, dismissiveness, gaslighting, and unprofessional communication. Personally, I have only a limited experience communicating with this company, but I had a bad feeling from the start. After reviewing Reddit and Google reviews, I feel compelled to speak up to protect future tenants from potentially toxic and unfair housing conditions. Especially as an expat, housing security and safety are crucial when you don’t have family nearby or a strong grasp of Spanish housing laws. Please proceed with caution when dealing with this company. In hindsight, I truly believe I dodged a bullet by not renting from this company. While some reviewers seem satisfied, it’s clear that if you run into any issues with the property, you shouldn’t count on this company to be understanding, helpful, or even professional.

Nora G.

08.04.2024

I recommend Habitaccion for flatshares in Bilbao! My apartment was very nice and clean, with a perfect location near the Casco Viejo. Mercedes was very responsive and willing to help with any and all problems. A weekly cleaning service was another huge plus! I would rent again with Habitaccion, no questions asked!

X B

04.10.2023

During my year in Bilbao I lived in a nice flat with a beautiful view all over the city. It was kinda hard finding something with bad Spanish language skills. They were very friendly and thanks to them I had a great time in this cool city! Eskerrik asko:)

Benjamin GOMIZ

18.08.2023

I spent a good time in this apartment during my studies in Bilbao. It’s well located but the common parts are a bit small (the bedroom was big enough). The agency was nice and available for any problem. Some rules on the contract can be stricts (you will have to take that into consideration before renting the place). Most of the neighbors were nice.

Helena Steinwegs

10.03.2023

Had a wonderful time!😊 I lived in the apartment for half a year. It was a nice place to live and I didn't miss anything. Everything was very nicely and comfortably furnished. The contact with the landlady was always uncomplicated and friendly. I felt very comfortable during my time in Bilbao. Supermarkets such as Carrefour and Lidl are on the same street as the apartment and a gym is also just a few meters away. The location of the apartment is the only negative point. It is very centrally located and the distances to most of the city's attractions are relatively short. However, it is located right on the border with San Francisco. This part of the city is avoided by most people because there is a lot of crime there. In all that time, nothing happened to me that made me feel bad. You should just make sure you don't go home alone at night but with friends. I think that in bigger cities there are always certain places that are better to avoid. And such a nice apartment is a very special find in Bilbao. I can only recommend it!

Maaike Schellekens

10.03.2023

During my stay in Bilbao, I rented a room through Habitaccion. The room was exactly as shown in the photos, which I personally liked. Furthermore, I generally found Habitaccion to be a good and pleasant organisation. Sometimes, if there were problems, the problem could have been taken a bit more seriously. Other than that, I had 5 fantastic months in Bilbao and am extremely happy that I made the choice to stay in a room from Habitaccion.

Clau & Rubén

07.11.2022

Our experience has been great, we have no doubt, it is difficult to find better prices with such well-cared details. The review will be a bit long because I was with miratuhabitaccion for more than a year. I understand who complains about living together, we know that it is never perfect (we were always lucky, but guys, if the new partner is a pig you have to say so because you will be the ones affected, luckily it was never our case), but speaking of course the waters always calm. What I want to say is that this type of situation cannot tarnish the work of people who always attend emergencies, if the Wi-Fi fails, they are there, a tap breaks, they are there, yes, standard, yes... Yes ... Yes... The best thing I think has been that, the urgency to help and to get everything to fit together and on the other hand, transparency and clear accounts, they ensure everyone's safety and satisfaction. If you have shared a flat in the past it will be great, if not you will be grateful to do it with them. Thanks a lot.