saurabh kanchan

03.09.2022

The stay at hei homes was very smooth and amazing. The apartment was properly furnished and all the necessities were available for use, I didn't need to buy even a single utensil. You just need to come with your personal luggage and everything thing else wa made available. In fact, I would love to stay again.

Ishita Singh

10.08.2022

I loved my stay with Hei Homes at. I had selected a fully furnished unit in The Aston. They provided excellent accommodation alongside utilities that made it a wonderful, no-frills experience. This included all cleaning and kitchen supplies and the team always made sure things were taken care of on time. The facilities and the building was well maintained and their customer service was very responsive, warm and prompt. In fact, the entire staff was friendly and efficient. In summary, it was a great experience. Would highly recommend to my friends.

Reva Dhingra

25.07.2022

My 6 month stay with Hei Homes at Kerrisdale has been wonderful. The unit is well-furnished and maintained. The best part is that the rent is inclusive of most things so I didn’t have to worry about paying monthly utility bills, getting repairs done etc. Not only do they provide us with cleaning and kitchen supplies but also have a weekly cleaner come in to thoroughly clean all the spaces. And to top it up, the team has always been very responsive and efficient. Overall a great experience.

Nayantara Singh

01.07.2022

Living with Hei Homes has been a wonderful experience. The apartment was decorated well and felt homely and cozy. My room was so nice and they are super fast at responding to any issues that may come up. Their staff is very friendly and always inform you before the servicing or maintenance workers are coming by. I would definitely recommend staying with them!

Nathalie Hsien

15.06.2022

Best letting agency I know. Had a wonderful 3 years here. They’re friendly, responsive and personable. Every unit is beautifully decorated. There’s always someone available to attend to our needs and queries. All in all, highly recommended!

Merwin Austria

21.02.2022

Hei Homes was very communicative and pleasant, overall I had an unforgettable experience. One of the things that drew me to the company in the first place was the impeccable design and furnishing of its apartments. Appliance issues (eg. Aircon, oven) is attended and fixed almost immediately. So far the communication with Hei Homes staff is very efficient. In comparison to many other responses I've received concerning housing properties in Singapore, Hei Homes seemed more proactive and practical. When selecting a living space, renters are putting a great deal of trust in those they lease from, and honest and direct communication is important to build this trust. I think Hei Homes did a great job of staying in touch and on top of my leasing process.

Michelle Ong

15.02.2022

I was a tenant with Hei Homes for almost 3 years, and across 3 different properties. At the beginning, they were responsive and meticulous, living up to their promise of managing all household details transparently. However, as they scaled over the recent 2 years, they severely compromised the customer/tenant experience. My experience in the final year of living with them was abysmal. Urgent requests (like an aircon gas leak) were ignored for days or even weeks at a time. They were never around to supervise maintenance work, and were not transparent about the charges associated with fixtures and fittings breaking down or being replaced. Note that whilst they do take care to furnish and decorate their homes, essential items like built in fixtures and fittings, kitchen and laundry equipment are often old and neglected, thereby leaving tenants to pay for the breakdown and repairs that take place frequently. Building trust with their customers also no longer seem to be the focus of their business - For example, when I moved out of their property last month with a few days remaining on my lease, they did not disclose their intention to move in a new tenant during the final days of my contract, and ignored my direct question on this topic twice. When I found out about the tenant overlap and requested a refund of the specific days, they declined and refused to engage in a transparent discussion on this topic. Overall as a concept, Hei Homes was great. It is really unfortunate that their execution of the services and customer experience promised, which they use to justify the premium you would pay for their rooms, is sorely lacking today.