Shmurda Bob

22.03.2025

Service is so bad and ignorant. At checkin they didn't explain anything, just handed us the key card. Maybe she was tired because of ramadan hahaha. And i guess the ignorant part is a malayan thing. Room doesn't provide any cuttley nor complimentary water nor hand soap. Location is rather far from all the attractions, but okay for the price. Gym is okay. They have a nice arcade/game room.

winn wanakasemsan

26.02.2025

I had a very disappointing experience at this hotel. Here are the key issues I faced: 1. Air Conditioning Issues: The air conditioner in my room was not working, and after multiple requests for assistance, I was told the engineer would fix it. Unfortunately, this issue was never resolved until I specifically requested a room change. It was extremely frustrating to wait for a solution that never came. 2. Breakfast Service: I was staying for business, so I needed a quick breakfast. However, despite the breakfast area being open, I never saw the chef at the egg station during my stay. This delayed my meal and added unnecessary time to my busy morning. 3. Staff Service: The staff’s attitude was unacceptable, particularly Khairul, the host at the restaurant. On February 27, 2025, I was told that the chef would be available at 7 a.m. to prepare eggs, but he never showed up. When I expressed my dissatisfaction, Khairul not even apologized and told me to wait for the chef.He could call the chef because chef might be busy Later, he even suggested that I leave an online review if I wasn’t happy with the service. Overall, the lack of professionalism and poor customer service made my stay frustrating and uncomfortable. I do not recommend this hotel based on my experience. This review outlines your frustrations and provides specific details about your experience with the hotel’s service. Let me know if you’d like to make any changes!

Dennis Yeo

18.02.2025

Great location and spacious room. However, I was disappointed that no toothbrush or basic amenities were provided. During check-out, I had to wait over 20 minutes for the lift, despite there being five lifts in operation. This was quite inconvenient.

Ruzila

15.02.2025

It is truly a home away from home. The facilities are superb - a laundromat, a common kitchen with multiple electric stoves, working area, game room etc. On top of that it is super clean. There are many types of room; single, double, triple and even for family. Love everything about it

Mashka Creative

04.02.2025

Pros: • Clean room with a great city view. • Easy parking with a flat rate of RM6 per day. • Good air conditioning. • Consistent hot water supply. Cons: • No complimentary 3-in-1 instant coffee in the room. • Dustbin has no plastic lining. • Noisy due to LRT and highway nearby. Overall, a comfortable stay with good amenities, but noise levels and small room details could be improved.

Светлана Любомская

04.02.2025

THE WORST PLACE TO STAY Here’s why: 1. There’s no shampoo samples, toothpaste and toothbrush in the bathrooms 2. The windows are impossible to open 3. The rooms are extremely small 4. WI-FI doesn’t work properly. Impossible not even to work on your laptop but to write a simple message in a messenger 5. It’s impossible to watch TV, because the internet isn’t good enough and not all the remote control buttons work properly 6. The pillows are extremely high, after one night sleeping on them I could not move my neck at all and got a strong headache 7. The phone in the room doesn’t work either, so if you want to solve the problems you have to come down to the reception and wait in line around 30 minutes. And if you do, they don’t help you because they can do nothing about any of that. The cost is pretty high though, especially when you pay by cash. So we ran away from the hotel after just one night even though planned to stay here for a week. It was the best decision

Yanlin Guo

30.01.2025

I booked a room at this hotel through the platform at the standard price. However, every day when I approached the front desk, there was a woman wearing a black headscarf who displayed an extremely arrogant attitude. She often rolled her eyes, was impatient, and refused to properly address any issues. I give a negative review for this rude and arrogant Malay woman! I paid the standard price for my stay—what gives you the right to act so arrogantly and disrespectfully? I hope the hotel reflects on its behavior.

Kelly Chang

27.01.2025

This was by far the worst hotel experience I’ve ever had. The room looked nothing like the photos online—it was a complete misrepresentation. The room was filthy: yellow stains on the toilet, pillows reeking of sweat, no trash bin, and the shower room didn’t even have a door. To make matters worse, the staff at the front desk were shockingly rude and unhelpful. This hotel utterly ruined what was supposed to be a memorable family trip to Malaysia. I wouldn’t stay here again, even for free!