Helen Dorward

02.11.2025

Extremely disappointed with this property and the way Booking.com allowed this to happen. I booked at the advertised rate, received a confirmation, and even completed online check-in — only to be told afterwards that there had been a “technical issue” and I’d need to cancel and rebook at a much higher price. This is unacceptable and feels like a deliberate tactic to lure customers in with false prices. The booking was made in good faith, and the property refused to honour it. Avoid booking here — completely untrustworthy experience.

Jen R

17.10.2025

The location of the hotel is great. It's a nice stroll to Old Spitalfields Market and there are plenty of dining options. However, the service of a particular staff member left much to be desired. Our suite was not ready by 4 pm. It was frustrating especially after a long flight. We are a small group of three staying at the aparthotel. There was an extra roll of toilet paper in the suite and when we asked for replenishment, the evening receptionist gave us one roll! We felt that we were on a ration.

Andrew Cost

12.10.2025

Great location with access to the tube 2 mins away. Lots of bars and restaurants within a 5 - 10 minutes raduis of the hotel. Hotel rooms are spacious and done to a good standard. The coffee shop behind reception is worth a visit also.

Lina Baklouti

10.10.2025

I stayed at this hotel for two weeks, and while the room itself was decent — clean and equipped with basic kitchen appliances — my overall experience was frustrating and disappointing due to multiple issues with management, housekeeping, and customer service. Early in my stay, a sentimental stuffed animal went missing after housekeeping cleaned the room. I believe it was accidentally taken away with the bed sheets. This item held great personal value, and its loss was deeply upsetting. I reported the issue immediately and followed up persistently — going to reception in person and messaging them multiple times a day — but I was met with vague responses, no clear explanation, and no sign that the matter was being taken seriously. Despite staying two full weeks, I had to leave without ever recovering my teddy bear. What made the situation worse was the complete lack of initiative from the hotel: no sincere apology, no updates unless I chased them, and no visible effort to resolve the matter. To add to this, I also noticed that a measuring cup I had personally purchased and left in the room had gone missing, likely taken during one of the housekeeping visits. While not as emotionally significant, it’s yet another example of the lack of care and attention from staff. Another major concern was security. After one of the cleanings, I returned from work to find that my room had been left unlocked — the lock had been turned in a way that prevented the door from latching shut. It wasn’t wide open, but anyone could have walked in while I was away for hours. There’s no reason why a cleaner should be interfering with the lock in that way, and forgetting to check that the door is fully closed shows serious carelessness. The quality of cleaning was also lacking. Even after I raised concerns the first time, vacuuming still wasn’t done during the second visit. After the first day, one of our towels was taken and never replaced, leaving two guests with just one towel for the remainder of the stay. Despite requesting a replacement, it was never brought. There is a clear pattern here — lack of care, poor communication, and no accountability. Based on other reviews I’ve read, it seems my experience was far from unique. One final downside: the room has no window, which was uncomfortable — especially after cooking — as there was no way to bring in fresh air or ventilation. For a supposed 4-star hotel charging over £200 a night, this experience was truly disappointing. I expected far better service, basic professionalism, and at the very least, a sincere apology when things went wrong. Sadly, I received none of those.

Claudiu B

08.10.2025

The rooms are well furnished, very clean. You have everything you need. I have stayed here on multiple occasions on different types of rooms. The only reason I am giving it 4 stars and not 5 is that you have 0 opportunity to get fresh air in. It really feels like an air tight box. No way to open a window. HVAC system does not feel like it brings any clean air in. If you cook or stay more then one day, good luck. Smells will be there for your stay :)

Govind Jajoo

03.10.2025

Kitchenette is well equipped, spacious rooms with classic London concrete jungle views(which have a charm of their own). Amazing location and still quiet! Smooth check-in etc...

M W

16.06.2025

I’ve stayed at Leman Locke intermittently since last year, for a combined total of nearly six months. My most recent stay was two months long, and unfortunately it confirmed everything that’s wrong with the way this hotel is managed. It started with a serious breach of safety—my room key was mistakenly given to a stranger, who attempted to enter while I was showering. Despite the severity of this, the management barely responded. Out of concern for my safety, I installed a small indoor camera, which caused no issue for months. But the moment I submitted a complaint about housekeeping staff stepping on my duvet with shoes, the hotel suddenly started citing legal concerns about the camera. The timing says everything. It felt like a clear case of deflection and retaliation. Housekeeping only occurs once a week, and even then it’s unreliable. Cleanliness is inconsistent, basic supplies are regularly missed, and I had to follow up multiple times just to receive things like bin liners or bathrobes. Staff were visibly cold and unfriendly even when my husband briefly returned to the room to drop something off. And on top of that, if you happen to be in your room on cleaning day, housekeeping will ask you to leave. No specific time is ever provided—just a vague 9am–5pm window. That means unless you’re willing to wait around all day and leave the room at a moment’s notice, you essentially have to give up the service you paid for, or abandon your space entirely for the day. For long-term paying guests, this is unacceptable. And perhaps the most absurd part: when I checked in for my final two-month stay, the room had only one pair of slippers. I asked for more, was told they were “out of stock,” and never received any—not once in two entire months. For a hotel in central London charging £200 a night, it is unacceptable that a long-term guest can’t even get a basic amenity like disposable slippers. Eventually, I chose to stop using their services—not because I didn’t need them, but because I completely lost trust in how they were handled. After I reported a hygiene issue with a staff member, the hotel responded not with an apology, but with pressure: they demanded I remove my safety camera, and escalated it by referencing harassment and sexual offence laws—threatening to withhold cleaning if I didn’t comply. That was the point where I decided: no more. I denied them further entry into my room and handled everything myself until the day I checked out. No accountability. No sincerity. No basic respect. Leman Locke looks good in pictures, but underneath the aesthetic is a service culture that is careless, defensive, and incapable of handling criticism. I do not recommend this hotel to anyone seeking consistency, professionalism, or peace of mind.

Kayla Neal

13.06.2025

Upon arrival the power in my room did not work. Was moved to another room which did not have towels or wash cloths. Attempted to notify hotel staff but there was no phone to reach the front desk contrary to an amenity listed on the hotel's site. After going downstairs to notify the desk, I was given the key to my previous room and told to retrieve a towel from there myself. Others in our large group attempted to get an additional towel as their rooms only provided one towel which did not accommodate multiple people in their room, to which hotel staff advised they were out of towels. Unable to get hotel water in my shower due to work being done by an engineer at 8 A.M. The most concerning part of my stay was when an unknown male entered my hotel room unannounced. Attempted to exit my room to figure out who the person was but was unable to locate them. I notified hotel staff shortly after who confirmed it was not hotel staff who entered my room and advised they would notify a manager and would reach back out to me. I later received an email from the front desk saying they did some work with the keys to avoid the issue again but that they were unaware how it happened. It was not until the last night of my stay that I discovered the hotel's phone operates from "Whatsapp" and not a physical phone. I wish the hotel would have informed me of this at the beginning of my stay so I could better contact them instead of traveling to the lobby with issues.