Andrej Semen

24.11.2025

Nice location not far from tower bridge an London Tower. All fine accept for some smsl not important issuse like Missing dish drying towel and one spoon missing. Only one elivator working.

Maria Panagiotidi

19.11.2025

On the first night, a random person tried to open my door at around 23:00. Thankfully, I was awake and able to tell them the room was occupied. The next afternoon, I received a message asking which room I was staying in because they had “found some of my belongings in the room” — which means someone had entered my room while I was away. This raises serious concerns about security and guest safety, especially if the hotel doesn’t even seem to know who is staying in which room. Overall, the hotel felt poorly organised, unsafe, and lacking in basic professionalism. On top of that, there’s only one painfully slow lift for a building with more than 20 floors, making even simple movements in and out of the building frustrating. Would not recommend.

Peter Kelly

10.11.2025

I stay at this hotel often as I travel down to London monthly for work, overall it’s a frustrating hotel because there are some things that are great and others that are very subpar. To start with the good, I love the location. Easily accessible by tube and there are lots of grocery stores, restaurants and pubs around so you’ll never lack something to do or grab to eat after work. When you are on a higher floor the view of the city at night can be very lovely as well. Like all Locke hotels, the kitchenette has exactly what you’ll need for a short visit to cook for yourself. Here’s what’s frustrating. As many other reviews have pointed out the shower in many of the rooms do not drain properly. This is an experience I’ve had at several Locke locations (Broken Wharf and Bermonds) and seems to do with how the bathrooms were built with not enough slope keeping the water flowing towards the drain. I often get two towels absolutely soaked just trying to prevent water spilling out into my room. Additionally, I’ve been put in multiple rooms near the central shaft of the building where there is an insanely loud buzzing that can be heard at any time of the day but particularly in the morning. I spoke to staff and they informed me it was related to the water boiler in the building which relates to why it really picks up in the morning while people are showering. The loud noise really is unacceptable and makes those rooms awful to stay in. I ended up sleeping with ear plugs in but they could not block out how loud it gets. Lastly, as others have called out there often is an absolutely awful smell. During my last stay the bathroom smelled of mildew and rot, it was so bad I skipped my shower on the last day to save myself from having to experience it. Maybe this is related to all the water drainage issues they have? I’d be afraid to see what’s growing underneath the floors. So overall some nice things about this hotel and tbh I will stay here again but also some big red flags for others to avoid between the noise, smells and water issues.

Shiv B

04.11.2025

First time staying in accommodation of this type in London and I was very pleased. I absolutely loved my stay at Leaman Locke Aldgate. My cosy studio apartment was exactly like the picture shown on the website. Very comfortable bed, all the necessary amenities provided a home from home experience. The place was absolutely spotless, check in was seamless, staff were friendly and helpful and the location is perfect 5 mins from Aldgate East underground station. Also appreciate that there are no hidden fees as often with apartments you need to pay extra sometimes up to £200 (for damages etc). Will definitely choose Leaman Locke again for a stay in London 10/10 for me.

Helen Dorward

02.11.2025

Extremely disappointed with this property and the way Booking.com allowed this to happen. I booked at the advertised rate, received a confirmation, and even completed online check-in — only to be told afterwards that there had been a “technical issue” and I’d need to cancel and rebook at a much higher price. This is unacceptable and feels like a deliberate tactic to lure customers in with false prices. The booking was made in good faith, and the property refused to honour it. Avoid booking here — completely untrustworthy experience.

Jen R

17.10.2025

The location of the hotel is great. It's a nice stroll to Old Spitalfields Market and there are plenty of dining options. However, the service of a particular staff member left much to be desired. Our suite was not ready by 4 pm. It was frustrating especially after a long flight. We are a small group of three staying at the aparthotel. There was an extra roll of toilet paper in the suite and when we asked for replenishment, the evening receptionist gave us one roll! We felt that we were on a ration.

Andrew Cost

12.10.2025

Great location with access to the tube 2 mins away. Lots of bars and restaurants within a 5 - 10 minutes raduis of the hotel. Hotel rooms are spacious and done to a good standard. The coffee shop behind reception is worth a visit also.

Lina Baklouti

10.10.2025

I stayed at this hotel for two weeks, and while the room itself was decent — clean and equipped with basic kitchen appliances — my overall experience was frustrating and disappointing due to multiple issues with management, housekeeping, and customer service. Early in my stay, a sentimental stuffed animal went missing after housekeeping cleaned the room. I believe it was accidentally taken away with the bed sheets. This item held great personal value, and its loss was deeply upsetting. I reported the issue immediately and followed up persistently — going to reception in person and messaging them multiple times a day — but I was met with vague responses, no clear explanation, and no sign that the matter was being taken seriously. Despite staying two full weeks, I had to leave without ever recovering my teddy bear. What made the situation worse was the complete lack of initiative from the hotel: no sincere apology, no updates unless I chased them, and no visible effort to resolve the matter. To add to this, I also noticed that a measuring cup I had personally purchased and left in the room had gone missing, likely taken during one of the housekeeping visits. While not as emotionally significant, it’s yet another example of the lack of care and attention from staff. Another major concern was security. After one of the cleanings, I returned from work to find that my room had been left unlocked — the lock had been turned in a way that prevented the door from latching shut. It wasn’t wide open, but anyone could have walked in while I was away for hours. There’s no reason why a cleaner should be interfering with the lock in that way, and forgetting to check that the door is fully closed shows serious carelessness. The quality of cleaning was also lacking. Even after I raised concerns the first time, vacuuming still wasn’t done during the second visit. After the first day, one of our towels was taken and never replaced, leaving two guests with just one towel for the remainder of the stay. Despite requesting a replacement, it was never brought. There is a clear pattern here — lack of care, poor communication, and no accountability. Based on other reviews I’ve read, it seems my experience was far from unique. One final downside: the room has no window, which was uncomfortable — especially after cooking — as there was no way to bring in fresh air or ventilation. For a supposed 4-star hotel charging over £200 a night, this experience was truly disappointing. I expected far better service, basic professionalism, and at the very least, a sincere apology when things went wrong. Sadly, I received none of those.