Pradeep Kumar

25.06.2025

Rooms and the amenities are brand new. Hotel is steps away from the Bern Wankdorf train station. It gave the vibes of a cool urban living space. The moving shelves, the washing machine and the right sized kitchen are awesome. The mobile based checkin process worked reliably. The setbacks are the A/C unit not working optimally (the room temp hardly dropped below 25 degrees Celsius), there is a washer but no dryer (and if there was there was no instructions about it anywhere and the machine itself had all instructions not in English so I can’t decipher), when you open windows to cool down the room bugs come in and there was no exhaust or window in the restroom. Still I would stay here because of pros mentioned and if I know I am travelling to spend most of my time outdoors anyway. The AC situation is the main deal breaker that the management should try and fix soon.

Jules Frantzen

24.06.2025

Loved staying here - room was clean and accommodated all our needs. Didn't hear any noise from neighbors or other floors, and check in/out process was super easy location is 1 train stop outside the city center so it's very easy to get to downtown Bern or other locations

Magic flower

08.06.2025

Really happy to stay at your place make me feel like home, Just one station away from Bern main station, Train and bus stop just opposite side of the hotel. There is free coffee in the common area and a capsule coffee maker in the room.

Pratish Singh

22.04.2025

This hotel room had everything we needed for a comfortable stay. After walking and exploring the entire day, we were always looking forward to coming home here to rest, as it was so comfortable. The experience was so good that we actually found out at which other places they have a hotel, so that we can plan our next trip according to the availability of a room in KooooK hotels. The room size is good enough, the bathroom is large, and they have all the amenities that you would need to cook food or get ready. The common space was a highlight and we loved our stay here

Elena Papageorgiou

18.03.2025

I stayed at Kooook in Wankdorf for 4 nights. Although I initially had some trouble with check-in (partly my fault, as I booked the hotel just an hour before arriving), the room (a single) was a big and pleasant surprise. I won’t comment on cleanliness and amenities, as these are expected in a hotel room. Instead, I’d like to focus on the interior design, which is truly remarkable. The architects (by the way, who are they, please?) managed to fit numerous ideas into just 22 square meters (~6.5x3.4m), creating a space that can transform according to the users’ mood and needs. The movable interior wall is a fantastic feature, but guests are not informed about it. I believe there should be better signage, rather than just the subtle label inside the wardrobe. The entire room design has been done with great attention to detail, and the result is truly impressive. I understand that some people might not like this aesthetic, but art is always subjective. A few notes: 1. For those who are not glued to their phones or don’t fully trust their devices, providing a physical key card for room access wouldn’t be a bad idea. (I only discovered that this was an option by pure chance.) 2. I asked whether there was an app for smart check-in and unlocking the room, and I was told no—that I had to use the link sent via email or WhatsApp. However, there is an app! 3. It would be helpful if both Bern hotels informed guests that the city of Bern provides free public transport for hotel guests. While you do provide the necessary code to access this benefit, guests need to know about it first in order to look for it. I even asked Swiss friends, and they didn’t know about it—so don’t expect tourists to figure it out through the app.

Chris_D (Chris)

01.03.2025

Stay Kooook, Wankdorf / Bern is an outstanding example of a modern, well-thought-out hotel. The rooms are packed with clever features, making the stay both comfortable and efficient. From the seamless digital check-in to the multifunctional living spaces, everything is designed to enhance the guest experience. The attention to detail is impressive—flexible furniture, high-quality amenities, and smart automation create a home-like yet futuristic atmosphere. The location is also excellent, providing easy access to both business and leisure activities in Bern. If you appreciate innovative hospitality with a focus on functionality and comfort, this is the place to stay. Highly recommended!

Peter

20.02.2025

There was no fridge (which i realised too late) and the room wouldn't get colder despite having the thermostat set low BUT overall its an excellent room and stay. Great location, really comfortable accommodation. Really like the contact through WhatsApp and having keys via the Web rather than a physical card. Would strongly recommend despite my setbacks!

Azizul Abdullah

27.01.2025

It exceeded my expectations in all areas - locations, designs and the most important: hospitality. Our host (Lars) is extremely helpful and so welcoming, you indeed feel like home! The convenience store is just downstairs (Coop) and with a few walks away to the train stations - make our life easier to explore Bern and nearest regions. The common room is excellent with free coffees and teas! With 2 adults and 4 kids (1 toddler), their family room fits well.. and they have a kitchen, dishwasher and washing machine too! The stay is totally memorable and will surely return on my next trip to Bern.