Vilija Snieckuviene

22.09.2024

+ Clean room, beautiful bathroom. Convenient transportation around. Mobile key. Coffee machine in the room. Nice laundry room and common area in the 8th floor. Did not need it, but nice to know that laundry machine available even with washing tabs! Did not need it, but nice to know industrial dishwasher with 3 min cycle in the common area, impressive! - Gen Z interior and communication style (Yaaay ! Today is the day) 🙄definitely not my style. Small single bed. I did not need studio with kitchen, did not have other options. Only one sort of coffee and tea in the room. No cream with coffee. For ironing the shirt you have to go to another floor. I had empty telephone battery so I needed to charge it in concurrent hotel before checking in. They were very nice and I would probably stay next time with them.

Natasha Mason

20.09.2024

We had a comfortable, and friendly stay! The room is cleverly designed, we felt like we had all the space we needed even amongst four of us (2 adults, 2 children aged 9 & 5). The common area is fantastic, we enjoyed having our breakfast there, playing pool, reading, playing card games, or just to sit and have a cup of coffee or tea. The staff were very friendly and we felt welcome. Keep up the great work!

Ernest Ng

11.08.2024

Excellent for our purposes. We stayed with another friend couple and enjoyed the kitchenette and common kitchen for cooking meals to save some money given prices in Switzerland. It had everything we needed and then some. Convenient connection to Bern main station for trips to other parts of Switzerland. Laundry room was a plus. Will definitely stay again in the future if visiting Bern in the future.

Victoria Castillo

07.08.2024

We had a good stay. The location was good for travelling out of the city. The room He good facilities although room for improvement with the pillows they were so thin and flat. I would definitely consider staying again. Good being below the hotel.

Stefan Grant

28.07.2024

I've never stayed in a space-saving hotel room/apartment before, but I was not disappointed. The overall concept of the hotel itself is innovative; using your phone to open doors, being able to enlarge the bedroom area by shifting the storage etc. The room was immaculately clean and I just loved being able to have a kitchen that you can make bigger or smaller. A very cool concept that I will definitely be returning to when I come back to Bern 😊👍🏻

Seb Khamnei

28.07.2024

Wonderful property, so modern and wonderful attention to detail. Great service, nice décor and cool technology. Great bathroom. Loved 'The Backyard' concept and all the digital keys. Very, very cool hotel, I only wish I had been able to stay longer!

Cinzia Ianniciello Anderson

24.07.2024

The room is too small for 2 people. They will charge you for the 'cantonal tax' twice, once during booking (it says it's included in the price) and then again before you can check in. Asked what the extra charge was and they told me it's the 'cantonal tax', even though it clearly states that it's included in the booking price. They wouldn't let me check in and finalize the room until I paid again. After a 18hr trip we arrived after midnight. They told me the wrong room number so I couldn't get into my room. The next day I get this message: "We are very sorry for the confusion! We had to change your assigned room due to an technical issue in the room. We hope you still had an good night rest." Didn't even ask if I was able to get into the right room. Meanwhile I had to wait for another patron to arrive and ask for help. I know mistakes happen, but the response shows the absolute lack of customer service. However, a huge discrepancy in price and comfort, including what you get from their customer service. Nothing I can do about it now, but would not recommend or come back. Expected quite a bit more from a Swiss company with Swiss quality. Or maybe that's just something from the past.

Deepak Gopaul

18.07.2024

We had a most memorable stay thanks to the the excellent team. They were always around and would go out of their way to help. The hotel is centrally located and the bus/tram stop in just across the road. Next time I visit Geneva, I’ll again stay at Kooook.