Thomas Lee

29.10.2025

The location was great and the service was good. However, the hotel is in a century old building where there are a lot problems with the rooms. The air conditioning was simply not working at all, and we ended up open the windows for fresh air to sleep. Soundproofing doesn’t exist at all, it was very noisy not only from the outside but also from the corridor side. It was a pretty bad sleep 😴

Paul Shaw

22.10.2025

This hotel being rated 4 stars is an absolute joke. There is nothing even remotely close to 4-star quality here — calling it that is false advertising. At best, it’s a glorified hostel where you get a private room. Honestly, it’s the worst hotel I’ve ever stayed in. The “service” is laughable. Reception just stood there while we typed in our own details and essentially checked ourselves in. That’s not service — that’s laziness. The room? Disgusting. Tiny, dirty, cobwebs on the ceiling. Housekeeping only comes every two days, and in four days they never once changed our sheets. A stain at the foot of the bed stayed there our entire stay. The bed itself was rock hard — imagine walking miles on cobblestones all day only to collapse onto a slab of stone. And don’t expect to unpack: there’s no space for luggage. The bathroom is a complete farce. The shower head comes with a ridiculous “eco” meter that shames you with a cartoon polar bear if you use too much water. Meanwhile, the shower head is broken, gushing water out the back instead of the front. More dysfunctional than eco friendly. The air conditioning is stuck at 20°C and you’re not allowed to lower it. Even after asking reception, the answer was no. Real 4-star hotels accommodate guests — this place just couldn’t care less. Save yourself the disappointment. This is a sham of a “hotel” and should be stripped of its 4-star rating immediately. It is not even 1 star. It is a hostel. Edit: I forgot to mention, spiders everywhere. We had spiders lingering on our clothes as we left the hotel. Mosquitoes eating us alive all night.

Delaney Perkins

20.10.2025

BED BUGS! We just checked out of this hotel and left with many bed bug bites as well as over 15 mosquitos in our room during our stay. What they don’t tell you is that this is a hotel that also houses students living there. The floors and walls were super dirty as well as the bathroom mirror. It looked like the surfaces had never been cleaned. The bed was hard as a rock and you get one pillow. There is also 1 outlet so only one person can charge in bed at night. This is not at all worth the price. They should be charging hostel prices with what is provided. I emailed asking them to urgently go check the room for bed bugs and hours passed with no response. I will never stay here again and recommend no one else does unless you want to get eaten alive by mosquitos and bed bugs while hearing students walking past in the middle of the night talking loudly. Also the first night we had barely any hot water and water pressure and the towel was so cheap it ripped!

Daniel Zhang

14.10.2025

The location and the service of the hotel was great. It’s conveniently located next to several bus and tram routes. Additionally, the rooms themselves were spacious and clean. Some issues we had with our rooms was that the AC was not strong. We had to keep our curtains closed to try and decrease the temperature. Additionally, the building appears to be several buildings connected. To get to our room, we had to take an elevator, then go to another elevator. To get to the other amenities, you’d need to do something similar.

Alina Negrea

13.10.2025

Excellent guest service everywhere, without exception. The stairs outside a must-see:) Good, central location. Clean rooms and well equipped. The food not great especially for keto and carnivores or anyone with gluten intolerance. I know it's Italy but breakfast is not firendly to those people, besides the deli meats were expired 2 days on a row (i left the 3rd so maybe it was fixed afterwords...). If dining alone, they may ignore you for a chunk of time...probably best you eat outside. Otherwise it presents endless possibilities, is nice and clean:)

Kyle Mears

29.08.2025

The rooms are a little on the dim side, but very stylish. Could use some additional storage in the bathroom, but very nice bathroom setup. Great complimentary product for bathroom use, the atmosphere is pretty cool too and its just a unique experience above all those stars. The pool is amazing at the roof top with great view of the city. 😍 the gym also gives you this view and just adds that extra star factor. There's a few other things too that really pushes this to a solid 4.5star, give it a try.

Mariah Shinge de Souza

26.08.2025

The Social Hub Florence Lavagnini – Review (Finishing my wonderful stay at The Social Hub Florence Lavagnini, I just had to jump in here and write a review because this place is amazing.) The location is excellent, and the rooftop is absolutely stunning — with a pool, lounge chairs, a bar, and breathtaking views. They serve food and snacks at the rooftop bar until late at night, which makes it even more convenient. The downstairs bar is also beautiful, full of greenery and with a fantastic vibe. Breakfast is on another level — truly outstanding. The staff were always kind and helpful, and the whole place feels modern, edgy, and elegant. Honestly, it has everything you could want for a stay in Florence. I can’t recommend it enough — just go see for yourself!

Jay Pasternack

17.08.2025

Rooms were clean but tight nice view of park. More set up for students, but worth the price. Cool concepts though. Laundry machines that were free and included soap and fabric softener, nice touch since we're traveling for 3 weeks. Upon check on, we were hungry and they put out a stack of potato croquets, egg rolls and a breaded vegetable ball. Plus fresh friut and cucumber/lemon water. ping pong inn the lobby, foosball outside laundry rooms. All nice touches!! Bonus, quiet surroundings, beautiful park across the street and 10 minutes to central market. Ps reception staff, waiters waitresses room clean staff. All excellent lastly their breakfast for $20 euros was perfect!