Matei

26.03.2025

Pros: great location. it is right next to a tram stop, a 10 minute walk from the nearest metro stations and a 10 minute bike ride to the center. it is also very close to erasmus university great service: for student stay, they clean the kitchen and empty the bins 2 times a week. they also clean your room once a month and change your bed sheets and towels. the staff are friendly and are always willing to help you out. sometimes they even go the extra mile. rooms: are small but good. gym: gym has good cardio equipment but the weight training equipment could be better (its not bad though). underground bike parking: very good cons: elevators frequently break and sometimes take days or even a week to be repaired. the reservation system for the laundry is mediocre. it is stressful and annoying to book a laundry machine at peak hours, you may need to wait a long time to get a machine. also, some of the dryers can fall out of order, which makes it even harder to get a dryer.

Martijn Deddens

07.03.2025

The location is great, the room is fine as well but the breakfast is horrible. You cannot serve this to guests. We went down around 9 in the morning and the only thing left was 1 boiled egg and couple of slices of bread which could be used a murder weapon. So if you book this hotel, have a breakfast somewhere else.

Ólafur Torfa

03.02.2025

I Booked the Playroom at the Social Hub Rotterdam for me and my girlfriend to celebrate our 1 year anniversary. The photos I post with this review are the official photos published on the Social Hub website so I was expecting that room. As soon as I entered, I was crushed with great disappointment. The whole place looked very unclean, the counter had ring stains after glasses and the carpet was dirty. Only one roll of toilet paper and no hand soap in the bathroom, the sink was clogged and the shower water leaked out of the bathroom onto the carpet making it very wet in front of the bed. The minibar door was broken, it gave off a constant peeping sound because it didn’t properly close, so we weren't able to use it. The place was totally empty compared to the nice cozy warm photos on the website (which I included with this review). All the plants were missing, lot of the decorations and artwork was missing too like the colorful water gun frame, glass skull and the vintage record player, there were no glasses on the shelfs, cocktail shakers, or any candy bowls. We brought the alcohol and sweets ourselves of course, but there was nothing to put it in. It was totally EMPTY. Big selling point for us was the cozy lighting presented on the website and the neon Play sign above the bed, but it was broken and 2 out of the 3 light bulbs above where the record player was supposed to be, were missing. We only had the harsh ceiling lights available, so enjoying dimmed lights was not possible. I reported the lights to the lobby immediately after check in, staff told me it had been broken for a long time but they would call a repair man. Nobody came and when we checked out the next we were told that somebody would come to fix it, later. This whole place looked like it had been ransacked, abandoned long time ago and forgotten. I've never experienced a hotel room as cold, empty and void of character ever before. I stayed at a regular room at Social Hub in Den Haag a year ago and that was a very positive experience, so I picked the Playroom of Rotterdam this time for us to have the most special night ever, after months of planning and looking at bunch of rooms online. Instead it was the most mood killing vibe imaginable. I can't believe I paid full price for the room I saw in the photos, only to have the worst type of ‘expectations vs. reality’ moment ever at a hotel. I’m usually pretty chilled out about things so I don’t mind a thing or two being out of place but that experience blew my mind, not in a positive way. Whoever manages the Social Hub of Rotterdam seriously needs to step it up, and remove those nice photos until that wasteland of a room is restored. I highly recommend AGAINST the Playroom for any couples planning on romantic getaways, you’ll have just as much fun at a filthy abandoned warehouse. Apart from the Playroom itself, I stayed for two weeks at a regular room during this period. Broken kitchen light, empty shower soap (wasn’t refilled on cleaning day), shower drain clogged, gym shut down for days because of renovation, elevator broken most of my stay, restaurant tables inside and outside never cleaned, the trash from the night before still there in the morning, restaurant out of sandwiches (the only food on the menu, rest is just snacks) and I didn’t receive the 20% discount as advertised for extended stay. No staff member ever heard about the custom made Van Moof ebikes also advertised in both website and confirmation e-mail for extended stay, the staff told me they would pass it on to management. I checked out 5 months ago but the custom ebike is still being offered for extended stay on the website, which is a false advertisement. The list goes on and on. I’ve travelled a lot all over the world but never before felt as scammed and ripped off as I did with the Social Hub in Rotterdam.

Luis Martin

23.01.2025

Great place to stay. Nice people, great atmosphere. Rooms are basic, but very good. Very well located.

Tony Brown

04.01.2025

While the check in (front desk) staff were amazing. I was disappointed with my recent stay. The washers in the facility were not fully operational, which was quite inconvenient. Additionally, syncing the app to an email I didn’t use to book was frustrating and unnecessarily complicated the process. During my 5-night stay, housekeeping only came once, which is unacceptable for a stay of that length. I also had to request fresh towels, which should have been provided proactively. Overall, the lack of attention to these basic details made my stay less enjoyable than expected.

Qullly

27.10.2024

A hotel with very good amenities and a fairly good location, as there is a tram 50 meters from the hotel with direct access to the city center. Very pleasant atmosphere, with a bar downstairs where you can enjoy coffee, beer, or a sandwich. You could also leave your luggage after check-out. Highly recommend it.

Peter Awad

22.10.2024

Update: They reached out after writing this review & offered a compensation, so at least they admitted their mistake.. RIP OFF - STAY AWAY They charge normal hotel prices (+100€/night) & treat it as a student housing. The room received was different from that in the pictures online. When we complained, we received no answer till a week later (we stayed there for 2 weeks). Reception staff are all students/young people who would dismiss your problem or ignore you altogether. We later figured out that it was actually a "student hotel", in which students live for less than half the price we paid for it as a hotel. They changed the name to attract higher paying customers I guess (at least explains why we were treated as in a student housing)..

T

20.10.2024

Only ONE clothes dryer works in the entire hotel/accomodation (and it has been that way for the past two months), the reception staff get catty and sarcastic when you report this to them. I asked for a month continually for a chair for my room - which was not provided as stated in the room description. It was still not provided after a month of asking. The weekly cleaning is inconsistent. The price per month is double that of anywhere else and is a scam. Furthermore, send any type of complaint via email or reception desk and you will get ignored.