Qullly

27.10.2024

A hotel with very good amenities and a fairly good location, as there is a tram 50 meters from the hotel with direct access to the city center. Very pleasant atmosphere, with a bar downstairs where you can enjoy coffee, beer, or a sandwich. You could also leave your luggage after check-out. Highly recommend it.

Peter Awad

22.10.2024

Update: They reached out after writing this review & offered a compensation, so at least they admitted their mistake.. RIP OFF - STAY AWAY They charge normal hotel prices (+100€/night) & treat it as a student housing. The room received was different from that in the pictures online. When we complained, we received no answer till a week later (we stayed there for 2 weeks). Reception staff are all students/young people who would dismiss your problem or ignore you altogether. We later figured out that it was actually a "student hotel", in which students live for less than half the price we paid for it as a hotel. They changed the name to attract higher paying customers I guess (at least explains why we were treated as in a student housing)..

T

20.10.2024

Only ONE clothes dryer works in the entire hotel/accomodation (and it has been that way for the past two months), the reception staff get catty and sarcastic when you report this to them. I asked for a month continually for a chair for my room - which was not provided as stated in the room description. It was still not provided after a month of asking. The weekly cleaning is inconsistent. The price per month is double that of anywhere else and is a scam. Furthermore, send any type of complaint via email or reception desk and you will get ignored.

Roni

23.09.2024

They never maintain their washing and drying machines. It's hard to imagine that with so many student accommodations and hotel rooms, they have only five machines each and they break down literally every day. You pay more than 1000euro each month but you can barely wash you clothes here. Hilarious. Wouldn't recommend. The rooms are not quite either. Carpets have unpleasant smell. The staffs are mostly friendly but they won't actually solve your problems.

Anya

11.09.2024

Dusty rooms, dusty kitchen. They dont clean the rooms properly. And reception is incompetent and not skilled. They dont do anything about complaints. I didnt have linen when the cleaning lady came and took the dirty ones and it took them 3 days to give me a new one. Would never recommend staying here.

Els D

11.09.2024

Small cup of tomato soup for €7,50. Sandwiches were not available again for the 3rd time I am here (13:40). Kitchen said they could make a sandwich with humus and that there was still bread available, but the staff at the cash register denied this as it was not on the 'lunch menu'. Would've even paid 0,50 cents more for a different (cheaper) topping on the bread, or just to get a plain bread with some butter with the soup. Now will have to move to a different location for some filling food. Very unfriendly unpleasant staff. This was my lunch and work spot every other Wednesday, but will not come back again. Also wouldn't recommend the matcha latte, comes with clumps, can better make it at home.

Ashmita Bose

06.09.2024

Terrible experience. I had to change rooms four times due to various issues. They cancelled our reservation without informing us. The only reason I am still staying here is because of the housing crisis in Rotterdam. Additionally, the reservation team is extremely rude and refuses to accept responsibility for their mistakes. Response- Hi Marjolein, As mentioned in my review, we were staying at your property due to the housing crisis, which required us to book multiple times to extend our stay. Unfortunately, we had to switch rooms twice due to issues with the AC not working. Additionally, we are currently facing an issue with the City Tax refund. After speaking with your staff about this, we emailed the team at Social Hub Rotterdam, but we haven’t received a response in over two weeks. Thank you for your attention to these concerns.

Wesley Pechler

11.08.2024

1 star for service but that doesn’t mean the staff wasn’t great. They were super helpful and friendly but the hotel is being mismanaged - only two staff members running the reception desk, breakfast buffet and kitchen on a Sunday morning when the hotel was fully booked! Impossible with 480 rooms! Management should really prioritise attracting more staff and making the work pressure lower for their current staff members. Now, guests have to wait up to 20 minutes to ask a question at the reception desk. No more cutlery, no more coffee cups, no tables are being cleared. Room was fine but way too warm. AC was on non stop from 9pm till 7am and temperature only went down to 24-25 degrees. Bed was super comfortable, pillows horrible. Curtains don’t black out the daylight. Cabinets weren’t cleaned properly. Shower wouldn’t drain and filthy stuff came out of the drain.