Ann

27.08.2024

I have lived on the third floor and experienced several AC outages during my stay. The first one started around my move in date in late April and the last one happened this week - almost six months later. Unfortunately, my experience on the third floor wasn't great. The problem with the AC system has been a known issue - but I was not told about it when i submitted my application in early March. I learned about the problem a couple days before my move-in date (7 weeks after I submitted my application). I work from home, have a dog, and chose an apartment with lots of sunlight. I have experienced no AC for at least 10% of my stay. It's not fun when a maintenance man confirms the WALL temperture in your unit is 90 degrees in July! Until recently, I had a hard time getting relief from the situation and often felt like I was screaming in a pillow. This week I met with the management, and we were able to reach a fair outcome. I also walked with some appreciation about how hard they've worked to fix the system. Ultimately, the biggest breakdown was a lack of communication about the problem and a clearly defined set of steps for resolving tenant discomfort during a highly unusual situation. My wish is for all prospective 3rd floor tenants to be informed about the situation up front - and provided a clear list of steps IN WRITING that management is willing to take if tenants are unhappy. I hope the management will do a better job with communication in the future. The building is a gem! UPDATED ON 8-26-24... It's been almost 2 years since my stay at the Tomorrow Building. I was just curious if the situation had changed and read the latest reviews. It's disappointing to hear the problem with the AC is still ongoing and more people feel like they are yelling into pillows. My sense is the only way the AC will get fixed is for people to avoid renting homes there. If no one lives there, it will be easier for SVN to do the deep repair - and improvement - work required to make this lovely building livable when outside temps are above the mid 80s. Although I had a better resolution than expected at the end, the proof is in the pudding - whether SVN learned lessons and adopted better business practices. Sadly, that has not happened based on comments from other more recent residents. LET THE BUYER BEWARE!

Travis Daughtery

24.06.2024

I've lived here longer than anyone else in the building right now. I love the location but Second Story/SVN does not care one bit about the happiness and well being of their tenants. Heating and air conditioning system is offline for the whole building but the businesses on the first floor. The community kitchens and common areas are constantly between 87 and 95 degrees. The portable ac units they gave us cannot keep up with the current heat. Considering they are doing nothing to cool the hall ways and common rooms. The management has begun to ignore our complaints which tells me upper management has probably told them to say nothing. I'm including 2 pics of the temps of the thermostats in the halls and kitchen. The 3rd pic is the portable AC unit in my apartment. Working all day in a hot warehouse to come home to an 80 degree apartment is not fun and is ridiculous. I highly advise anyone to think twice before dealing with any Second Story/SVN property in town. I will have to call everyday and annoy them to the point where they will take some limited action. I wish it wasn't that way but that's all they respond too.

Joseph Ridolfo

15.06.2024

Conveniently positioned in downtown Chattanooga. There's a nice plaza to sit in and several restaurants. Night Fall concerts and other activities are nearby at Miller Park. If one enjoys urban living and hiking, it's a great place. I don't live there so I'm not sure of the parking situation.

Christopher Boots

09.05.2024

I have lived at the Tomorrow Building for over a year and a half now. The a\c has been broken for nearly a year and its not just my apartment - many of the units are experiencing the same. When it started to get warm about a month ago I put a maintenance request in to fix the a\c and nothing was done. Since then I have put 3 more requests in, messaged and called SVN \ Second Story Real Estate Management, called and texted the buidling manager, and posted on their Slack channel, and have had no response. Unbelievable. Since they won't provide me with a portable spot cooler, its so uncomfortably hot in my apartment I'm sleeping elsewhere. And they know this, I've messaged\txt\vm them. I'm paying rent and haven't slept there in a week! Complete nightmare. Management and maintenance are completely inept. I would move out but my neighbor just moved out for the same reason and they kept their security deposit. Do not rent here, you will be sorry.

Julie g

29.04.2024

I lived at the Tomorrow Building for a year now, and the community is fine. It is easy to meet people. However, management has been difficult to work with on multiple occasions, but this time was especially frustrating. Nearing the end of my current lease, I was promised a 3 month short term lease extension, and someone from upper management reassured me multiple times that I would receive it. I did not receive it. It took me 2 weeks of trying to follow up via text AND email before giving up and just waiting in front of the office to talk to the property manager instead. I was shocked when she told me something completely different and that “they don’t do short term leases anymore”. This is strange because the short term leases are a major selling point they push. So important that they advertise it on their website in all caps… It is frustrating that two people from management can say completely different things with something as important as lease extensions. What’s worse is that I was told by a neighbor that they DID receive a month by month lease option! So what is the policy? Communication is important for any tenant, but it seems to not be a priority here. If I was told initially that there was not a short term lease option, that would have been fine because I would have enough time to make arrangements as my current lease was ending. But the whiplash of being promised one thing and told another was disappointing.

J

02.11.2023

I would put a 0 if that were a option. If you want a broken air conditioner, dangerous area, and unhelpful staff, live here! AC has been broken on every floor for months (maybe years looking at the comments). They will ‘try’ to fix it, but it never gets fixed….. They don’t even offer a discount for this inconvenience, even when it was over 90 degrees in the apartments in the summer. Who knows how the winter will go here. One of my neighbors had their AC broken for the entire year, so they had to sleep in the community rooms, when they had paid around $1600 every month for rent. When they told management their issue, customer service was rude, yelled at them, and just hung up…. They say this is a recent problem but these past comments say otherwise. The area is pretty dangerous with cars getting smashed and solicitors ( who occasionally sleep in front of the building). The building isn’t a refuge, as you will see random people who aren’t residents walking around. They do short term rentals here, so people come and go, and I’m pretty sure they don’t do any background checks on any of the residents or the short-term guests. Noone is ever in the office on-site…. I think it is safe to say that you will feel unsafe living here. Apartments are dim. There isn’t any parking, so you will have to park somewhere else and walk. Not very good with communication between management and residents.

Christina Harness

19.09.2023

Don’t believe the good reviews. They were paid off. If you lease here, as soon as you sign, you no longer matter. They don’t care if your apartment is on fire, don’t call the after hours maintenance because it isn’t real number anymore. They want your money. That’s it’s. I’m editing this from the other reviews. Seems like Tara was a decent person. You will no longer deal with her. You will deal with Phillip who I can only imagine has this job because he’s family. I hope you’ve moved on to better things Tara!!

Greg Gorman

03.01.2023

Have not had working AC or heat for most of December and no estimate on when it will be repaired, nor is it easy to get ahold of anyone in management. Do not sign a lease here.