Yong Heng Teoh

15.01.2024

Horrible swindler company, when you guys pay back my deposit? Where is your customer service? Where is your person in charge? Why nobody pick up my call? Update date: 29/10/2023 If you already move out and waiting to get back you deposit, this comment can probably help you to understand what scenario you will face because I am facing the same issue right now. 1. The staff will say that they need around 7-10 working days to proceed the payment. 2. You will realize that you wait until second last date that they promised but there have no money return to your account. 3. You choose to send a gentle reminder to them. 4. They will tell you that you still own them some utilities fees and it hasn't been deducted. (A simple question, what you guys doing in the last 9 days?) 5. They will send you an invoice (This is the most efficiency moment from them) 6. And they will tell you again that they need 3 to 4 more working days to proceed the payment. 7. You refuse to accept and ask them to give you a solution. 8. They will seen you message 9. You make a call to their customer services and they don't know how to solve your problem and just keep blaming to their finance department. 10. At this movement, you feel like you are just a beggar and keep on begging money from them although the money is yours. If you leave a comment and give them a bad review, they will said that the comment that you leave is not true. I believe that they will not take the money that do not belong to them but they will hold it. When they need you to pay the rental fees & utilities fees, you must pay asap. But when you want to take back your money, oops sorry you must wait because they have so many process (Request approval from directors and etc.) They promised that they will transfer back money to me on 27/10/2023 (FRIDAY) but until now I still haven't see this transaction show in my account. Today is Sunday, is a weekend, enjoy your weekend (Staff from Utopia), I will not disturb your weekend. But I will keep on chasing you until you pay me back the money that belongs to me. If not, I will keep on renew this review! Good luck!!

Chong Kenneth

09.01.2024

Last year for my internship at KL, I had a terrible experience with UTOPIA Co-Living. As a tenant at Desa Kudalari Condominium, I experienced a complete violation of privacy when an electrician entered my room without authorization and used my power bank to charge his iPhone. The electrician also left my door open, and I later discovered that | was missing Japanese Yen worth 45,000 that I had placed near my table. What's worse is that I did not receive any notice of maintenance work that required access to my room, leaving me feeling helpless and violated. As a tenant, I trust that I have the right to privacy and security in my own living space, and UTOPIA Co-Living completely disregarded that. I am extremely disappointed and concerned about this breach of trust and feel that UTOPIA Co-Living Agency has failed to fulfill its duty of care towards me. Despite my multiple attempts to reach out to the UTOPIA co-living agency, I have yet to receive any further response or acknowledgement of my complaint. This lack of communication and unresponsiveness on their part has made me feel uncertain about the steps I need to take to resolve this issue. I strongly not recommend UTOPIA Co-Living to anyone who values their privacy and security, if they still didn't take any appropriate action to ensure that such incidents do not happen again in the future.

K D

17.11.2023

Absolutely vile place. Tenants are all disrespectful and thieving. Units aren't properly maintained. Complaints department are constantly sending out meaningless warnings to tenants. Kitchens, fridge, bathrooms are dirty and moldy. Old unused items are scattered throughout by former tenants. You'll pay around RM800 for tiny partition room and no windows. Contract says no cooking after 10pm but will ignore your complaints when you report. Expect tenants to raid your items in the fridge and pantry.

zs qiu

27.08.2023

Bed bug infested bed (another 2 rooms also reported such issue before, one of it WORSE with 20-30 bites alone in one arm) leaving my entire body from face to toes suffer for a week (still not healing) from ±30 bites.. I pay you 1k a month. This is what u offer in return? Thorough professional checks and deep cleaning and disinfection are a must before each new tenant moves into any of your room/unit.. Hire professional service instead of doing it with your own staff's labour (the bed was also in bad shape, bad for healthy posture) UPDATE a week+++ later: bed bug infested unit. To date, I've easily 100 bites on my body (lost counts). Used mattress and furniture are not adequately inspected and treated for prevention of extreme nuisance from pests like the blood-sucking bed bugs (u have no feeling of being bitten until u wake up from it seeing red bumps and hellish itch that don't heal in a week, which may develop other complications). Improper, delayed, ineffective pest control method hired (spraying chemical) instead of thoroughly exterminate every bug and its hidden babies and eggs with high heat treatment, which still leaves me bitten.

Manny

12.08.2023

Wasted three days of my life dealing with these people…the rooms are almost double the price shown on the website when they add their fees…I asked multiple times for the charges/fees and was told to arrange a viewing…I insisted and eventually got the information. Here is the pricing for a 900RM room so you don’t have to waste your time! ZERO DEPOSIT 1 MONTH TENANCY First move in payment Rental : RM 900 Insurance : RM 20 Topup Meter : RM 100 Deposit Access Card : RM 100 (refundable) Move in fee : RM 300 Short term charge : RM 250 TOTAL : RM 1670

Calvin Dee Jenuil

11.07.2023

Their customer service is slow and horrible. Water leakage issue since I first move in on April and now until June still hasn’t been resolved. I wouldn’t mind paying RM800 if everything in the house is working perfectly. Don’t be deceived by their ads 🤥 The standard of hygiene by their cleaners for common area is bad. Come in every few weeks using same mop never wash or rinse. Need me to teach them how to properly clean a house? Also the toilet flush tank in one of the bathroom is not even working properly since I first came in smh. The AC unit in my room smells bad everytime I turned it on.

asyrafzlkln

04.07.2023

Renting with them for 6 months. I would say they handle response quite slow and not professional. I have a problem with my room's fan, which lead to hot room, then got solve after few days. When I asked them for help, they replied "pls bear for few days". I was angry with them, we pay for comfort, instead what I got is a room with faulty fan. the rent was not cheap as well. Every problem that we face, they aren't going to care, so my advice is: don't rent with them, eventho you got 0% deposit etc. Find another place to rent that's all

Fatima Mazhar

23.05.2023

I am staying here since 2022 and it is the worst experience ever. The rooms are dirty. Full of Cockroaches. Not maintained. My Aircon never worked. The food keeps getting stolen. I requested so many times to fix my Aircon and they never took it. I requested many times to put security cameras on common areas as people's food getting stolen, but no actions taken. I highly recommend NOT TO BOOK.