Yg Gams

13.05.2025

I had the pleasure of having Marco at the leasing office assisting me with everything !! and I must say he truly excels in his role. From the moment I walked in, he greeted me with a warm smile and was genuinely helpful throughout my entire experience. Marco was knowledgeable about the every detail in the building and answered all my questions with clarity, making the leasing process much easier. He demonstrated professionalism and a keen attention to detail, ensuring that every aspect of my application was handled efficiently. Additionally, his communication skills were impressive; he kept me informed at every step, which I greatly appreciated. Overall, Marco's dedication and excellent customer service certainly make him an asset to the leasing team. Was always present for any issues or questions I had after getting my unit ! Thanks again for everything

Dannish Decardi-Nelson

30.04.2025

I had a great experience working with Shane Fairclough at the Alea Miami building. He was extremely helpful, professional, and attentive throughout the entire process. Shane went above and beyond to ensure everything ran smoothly, answered all my questions promptly, and made me feel completely supported. His knowledge of the building and dedication to customer service truly stood out. I highly recommend Shane to anyone in need of reliable assistance at Alea Miami. Keep doing the lords work Shane and hope to see you again.

Mauro Davalos D

24.04.2025

I’ve been living at Alea for two years, and my experience has been simply phenomenal. From day one, I was impressed by the quality of the amenities: the rooftop pool, the gym, the coffee lounge in the lobby, etc. Everything is always spotless and well-maintained. However, the true added value is the service from the Leasing Office team. Marco del Castillo, the assistant manager, stands out for his approachability and efficiency. He always responds immediately to any request you may have as a resident and follows up to make sure everything is working properly, something you don’t often find. Overall, an incredible experience.

London Rene

17.04.2025

ALEA Property has been an incredible asset for me. For the past four years, I’ve been commuting between both coasts weekly, and ALEA has consistently provided the comfort, convenience, and flexibility I need. Its central location in the heart of downtown Miami puts you within walking distance of retail, entertainment, and the beach—everything you could ask for. Even while I’m away in New York City for work, ALEA enables me to earn income through Airbnb, making it a truly seamless and rewarding experience. I highly recommend this property to anyone considering a place in the area. If you're touring properties in Downtown Miami, definitely put ALEA on your list—and be sure to ask for Shane Fairclouth in leasing. Let him know I sent you! 💪

Tonia Whiting

17.04.2025

had a fantastic experience working with Shane! From start to finish, he was incredibly patient and caring, always taking the time to listen to what I needed and guiding me through every step of the process. Even when things got a bit stressful, their calm and supportive attitude made all the difference. Despite being warm and approachable, they remained extremely professional and knowledgeable throughout. Thanks to them, I found the perfect apartment—and I couldn't be more grateful. Highly recommend!

Diana M

16.04.2025

Living at Alea Miami has been an amazing experience, and a significant part of that is thanks to Marco Castillo. From the very beginning, Marco has been incredibly helpful and sweet, always going out of his way to ensure residents feel at home.​ His availability is truly commendable; no matter the time or day, Marco is there to assist with a smile. He provided me with invaluable advice that made settling in and living there seamless. Whether it was addressing parking concerns or promptly handling maintenance issues, Marco approached every situation with professionalism and genuine care.​ It's rare to find someone so dedicated and attentive. Marco's commitment to excellence and his warm demeanor make him an absolute pleasure to interact with. Alea Miami is fortunate to have such a stellar team member, and I feel grateful to have his support during my time here.​

Jacquiline Pereira

11.04.2025

I am thrilled to share my experience with Marco Castillo, who works in our apartment building. Marco consistently goes above and beyond in his role, and I feel compelled to highlight his exceptional service. Recently, I encountered an issue that required immediate attention, and Marco was there to assist me without hesitation. Not only did he resolve the problem quickly, but he also took the time to ensure that I fully understood the solution. His friendly demeanor and willingness to help made a potentially stressful situation much easier to handle. What truly sets Marco apart is his genuine care for the residents. He is always approachable, ready to lend a helping hand, and takes the initiative to check in on us. It’s clear that he takes great pride in his work and is dedicated to creating a positive living environment for everyone. Thank you, Marco, for your hard work and commitment. You are an invaluable asset to our community, and I hope your efforts are recognized and celebrated!

Jacob Rudd

04.04.2025

DO NOT USE THEM!!!! Worst experience I have ever received from any type of service. I paid the 550$ for one night in this apartment 3 months in advance to secure a 3-bed, 3-bath apartment for our trip going on a cruise out of Miami. Booked it through Booking . com. Appeared to initially have little to no issues, as they did text me back once booked and stated they would give me further instructions the day before arrival. This did NOT happen. I continued to attempt to reach out to their phone numbers provided and was given the go around over and over again. After being in Miami the day I was supposed to use this apartment, I finally contacted Booking . com to see what they could do for us. They made contact with the property manager finally and Carlos the manager or owner finally reached out to me stating there is a water issue in the apartment and he could not provide me a place to stay or an alternative. Literally found out this information while I am sitting outside of the building waiting to enter. Why did it take hours of me attempting to reach him and finally Booking . Com getting involved for them to ultimately tell me I'm screwed for the evening. Completely unacceptable customer service. Booking sent me back a refund in 7-10 business days. I highly recommend anybody just stay at a trusted common Hotel in the area. Ubers are not that crazy expensive to get around. Save yourself the trouble and never book with this place. This is my opinion based on the crappy customer service I received. Good luck and hope you enjoy Miami!